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lastModificationDate: 1539952202701

Työnimike: IT Service Coordinator

Työnkuvaus:
We are looking for IT Service Coordinator for a team that is responsible of the services that are delivered to our customers daily. Our responsibility is to take care that the delivered service meets the criterias defined in the service level agreements but at the same time development of our service processes and tools.

As IT Service Coordinator, you'll be:

- Working very closely with specific customers.

- Following the service SLAs and the progress of incident solving.

- Creating monthly reports and attending SLA-meetings.

- Working in close cooperation with customer leads and other customer team members to provide superior customer experience.

For this role we are looking for a person with:

- Understanding of different phases in service delivery.

- Experience in service process methodologies such as ITIL.

- Excellent communication and coordination skills

- Capability to influence internally and towards customers

- Excellent skills in MS Office tools

- Fluency in Finnish and English, Swedish language skills are seen as an asset

- Flexible, proactive and independent personality.

- Previous experience in incident solving tools and ticket handling tools are seen as an advantage.

The candidate will be hired as soon as possible and the interviews are started immediately. In case you want to discuss more about the role, you can contact Senior Consultant Juha Kuuttinen (juha.kuuttinen (at) barona.fi, 0503550700).

Edellytykset työnsaannille: IT Service Management

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2511

positionTypeCode: contract

Työnantajan nimi: Barona Oy

source: TIVA