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Työnimike: IT Support Assistant

Työnkuvaus:
The European Forest Institute
is seeking an
IT Support Assistant

 

The European Forest Institute (EFI) is an international organisation with 29 member countries and around
120 associate and affiliate member organisations. EFI undertakes forest research and policy support at pan-
European and global level, with headquarters located in Joensuu, Finland. EFI has its other main offices in
Barcelona, Bonn, Bordeaux and Brussels. The Institute has app. 120 staff members and has an annual
turnover of app. 15 million Euros. Further information about the organisation is available at www.efi.int.

 

The IT Support Assistant's primarily focus will be to ensure that all ICT equipment and related infrastructure
meets the needs of users.

 

This position is ideal for a person who already has experience in IT and is looking for new challenges. EFI has
a flexible work environment where you will have space to develop your own projects following IT department
guidelines. We will also provide on the job training to support development in the position.

 

Key responsibilities will include:
- IT Helpdesk support to include resolving problems, identifying issues and escalating problems
where appropriate. Manage ticketing system.
- Provide troubleshooting and maintenance for computer equipment incuding performing remote
fixes at desktop level.
- Maintain an up-to-date inventory of all infrastructure equipment.
- Setting up new equipment.
- Creating and preparing reports.
- Manage IT projects including web based projects.
- Deal with third party partners.
- Assist with implemenatation of new tools.
- Manage servers.

 

Qualifications, Skills and Experience:

- Professional proficiency in written and spoken English. Other languages such as Spanish, French,
   German or Finnish are desirable, but not essential.
- University degree in computer science or equivalent training and experience in information
   technology.
-Customer focused with the capacity to build and sustain productive working relationships.
- Communication skills and ability to work in multi-disciplinary, international teams and environments.
- Proactive problem solver, with the ability to manage own time and tasks.
- Able to quickly gain new skills and knowledge.
- Out of the box approach.
- Experience with Office 365 platform.
- Hands on experience working in current versions of Microsoft Windows Server, Active Directory,
   SCCM, SQL Server.
- Experience of virtualized servers i.e VMware platform.
- Backup management, eg: veeam, arcserve or similar.

- Windows 7 and Windows 10 operating system and general user support.
- MacOs support.
- Knowledge of LAN configuration, network implementation and LAN installation and support.
- Knowledge of CMS i.e. Drupal, Wordpress, Liferay, Joomla.
- Knowledge HTML, PHP, Mysql.

 

Desired but not essential

- Experience managing cloud services with Azure, AWS or others.
- ERP management experience.
- Sharepoint online management.
- Experience implementing and following ISO 27001 and 27000.
- IT project management knowledge following ITIL or PMI standards.
- Linux experience.
- Migration from in house to cloud environments

 

Duty Station

The position can be based at either our Headquarters in Joensuu, Finland or our office in Bonn, Germany.

 

Employment Conditions

An initial fixed term appointment of three years is envisaged, with the possibility for an extension. Ideally,
the successful candidate will take up the post in September 2019.

 

The position is full-time, but can be offered on a part-time (80%) basis.

 

This position offers a challenging opportunity to work within a stimulating international environment.

 

Interested candidates are requested to send (in English) a CV including copies of academic degree
certificates/diplomas with a motivation letter by 25th June 2019, using our online application form. In your
application, please indicate your preferred duty station.

 

For more information about the post please contact Rogerio De Melo Juiz, IT Manager:
rogerio.melo (at) efi.int.

 

EFI is an equal opportunity employer. All applications will be treated confidentially.

 

Please note that only candidates that have been shortlisted for interview will be contacted.

Andrew Male,HR & Administration Manager, +358(0)504087041, andrew.male (at) efi.int

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3512

abstractJV_contact_0:
Interested candidates are requested to send (in English) a CV including copies of academic degree
certificates/diplomas with a motivation letter by 25th June 2019, using our online application form.  In your
application, please indicate your preferred duty station.

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Työnantajan nimi: European Forest Institute

source: TIVA