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Työnimike: Järjestelmäpäällikkö

Työnkuvaus:
The Stockmann Group is an international fashion chain employing thousands of retail professionals in more than 500 stores across 19 countries. Increasing e-commerce and reinforcing the multi-channel approach are at the core of Stockmann s future. We operate in a highly ethical manner and responsibility has been an important part of our business operations for over 150 years. Our goal is to inspire our customers and to offer them amazing experiences in a unique shopping environment.



We are looking for a new leader for to take the overall responsibility of the ICT service management. Your main responsibility as a SMO lead is to manage suppliers quality and performance according to the SLA. You also have active role to develop and improve service delivery and supplier management practices together with other ICT and business experts. You have important role participating in problem- and change management processes together with internal stakeholders and suppliers.

 

We expect that SMO lead is capable of managing many tasks simultaneously with a can do attitude. You have a capability to navigate and find solutions between multivendor environment and internal stakeholders. The SMO lead must have solid leadership and coaching skills. Successful candidate will and can operate in all organization levels in the whole company and is able to drive change, in both agile as well as traditional software development models.

 

Key Accountabilities:

To lead ICT service management operations.
To coordinate operative and tactical service management processes with suppliers.
To report supplier SLA fulfillment.
To work as a business relationship manager between ICT and internal stakeholders.
Supplier relationship management.
Contract management and Governance management.
 

Requirements:

At least five (5) years' experience in ICT service management, preferably in application management side. Experience in ICT service management in networks and end user services is kept as an asset.
Good understanding of system maintenance and development processes.
Experience in ITIL. Certificates are kept as an asset.
Experience in ITSM tool, preferably ServiceNow.
Excellent cooperation and communication skills with spoken and written English.
 

Interested? Please fill in the application including your CV and salary request by the latest 19th of August 2018. For more information, please contact Janne Kilponen +358 40 747 5727, janne.kilponen (at) stockmann.com, available in the beginning of 6th of August leaving call request by text message or e-mail.

 

Stockmann is non-smoking workplace.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2522

positionTypeCode: directhire

Työnantajan nimi: Stockmann Oyj Abp

source: TIVA