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Työnimike: Next Gen IT Service Desk Professional

Työnkuvaus:
Would you like to be part of Finland's most interesting technology company?

Meyer Turku is specialized in demanding, innovative and environmental-friendly shipbuilding projects. In Turku, ships have been built successfully all the way since 1737. Meyer Turku has three subsidiaries: a cabin factory Piikkio Works Oy in Piikkiö, a turn key supplier Shipbuilding Completion Oy in Turku and a design and engineering office ENG'nD Oy in Rauma. Together with its German sister shipyards, Meyer Werft in Papenburg and Neptun Werft in Rostock, Meyer Turku is one of the leading companies in cruise shipbuilding industry. Co-operation between the three shipyards is developed all the time by sharing the best policies and having cooperative projects.

Meyer IT delivers shipbuilding IT services for Meyer companies in Germany and Finland. We are currently aligning our service organization for the global needs and preparing our end-user support services for the future.

In this new setup, we are now offering a position as

Next Gen IT Service Desk Professional

Your responsibilities

As an IT Service Desk Professional, you will engage in the continuous improvement of end-user experience. On the one hand, you will promote the usage of our self-service portal and drive the quality in the IT self-services. On the other hand, you will support the first-level support provider to meet the end-user expectations. Your tasks include e.g. clarifications for non-assignable requests, maintaining the knowledge database and catalogue in our ITSM solution, follow-up on end-user feedback and supporting the management of the first-level support provider.

As a member of our global end-user support services team, you will work in an international environment. As an IT Service Desk Professional, you will get involved in realizing a modern shift left approach within the redesign of our end-user support services.

Who we are looking for

To succeed in this role, you should have a degree in IT and at least 2-3 years of experience in a technical support role.

As an IT Service Desk Professional you will be working in close co-operation with the support provider, global IT colleagues and the end users. Therefore, you should be fluent in both Finnish and English languages.

Previous experience in IT end user support services, ITIL and Servicenow is valued.

We offer

We are a great IT team looking forward to support your on-boarding and the close collaboration with you.

Meyer's long and reliable history in shipbuilding and steady order book guarantee a positive outcome to your career at international shipbuilding industry.

We promise you an inspirational work community and interesting tasks with high technology top notch products. In this community you can become the best in your own expertise. With internal education you can improve your know-how even further.

Free time wellbeing of our employees is also a major issue for us. Shipyard's own health center provides wide medical services. Our own gym and other exercise possibilities guarantee activities to free time.

At Meyer Turku you are aboard building the most luxurious and beautiful cruise ships in the world.

More information

Niko Essen
Head of IT Infrastructure & Workplace
+358408451277 (call hours: Fri 9 August from 12pm to 1pm, Tue 13 August from 1pm to 2pm)
niko.essen (at) meyerturku.fi

Starting date: 1st October earliest, 1st November latest

Niko Essen Head of IT Infrastructure & Workplace +358408451277 (call hours: Fri 9 August from 12pm to 1pm, Tue 13 August from 1pm to 2pm) niko.essen (at) meyerturku.fi

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C3512

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Työnantajan nimi: Meyer Turku Oy

source: TIVA