id:
ZWRhZjNkZmYtMmY4ZC00OWY1LWIxMWYtM2Y5MWY3NGFkYTg2IDgx

reference: edaf3dff-2f8d-49f5-b11f-3f91f74ada86

documentId: 10064497

connectionPointId: 81

lastModificationDate: 1565941208773

Työnimike: Service Desk Agent

Työnkuvaus:
Stora Enso IT and Digitalization is an internal support function which provides common IT applications and infrastructure looking for economy of scale and efficiency in IT operations. Stora Enso IT offers IT solutions and services to all Stora Enso Divisions and Group Functions. We have more than 400 employees in 18 countries.

Global Service Desk (GSD) Nordic provides 1st line support to all production units within Finland and Sweden and are responsible to optimize the IT support at Saw, Pulp, Paper, Consumer board mills and Packaging plants. GSD Nordic provides IT support services to those mills such as for local production applications, measurement systems but also support for local Infrastructure according to the priorities and need of Stora Enso's Divisions.

Come grow a renewable world.
And you will grow too.

Service Desk Agent to Stora Enso IT, Inkeroinen

Would you like to be a part of our growth journey? Now this is your opportunity to be a part of us!

We are now looking for Service Desk Agents as being part of our Global support operations. To be successful in this position you are self-motivated with a strong driving force to work within a demanding environment towards a future oriented fast paced service delivery.

The newly established Stora Enso internal Service Desk team is now looking for a motivated senior team member. The successful candidate will be working in an international environment and be responsible for a variety of tasks including:
 Taking care of customers' requests by telephone, email and other communication channels.
 Helping other colleagues to develop IT and also soft-skills.
 Sharing experience from Service Desk environment.
 Attend and log service desk calls to the incident management system.
 Analyze, solve and communicate incidents & service requests of end-users and global infrastructure services.
 Participate as focal point in global major incidents in IT.
 Handle IT Security related incidents.
 Co-operate with other members of the IT department.
 Follow-up unresolved issues and provide feedback to end-users accordingly.
 Reinforce SLAs to manage end-user expectations.

Qualifications

The ideal candidate will have the following skills and competences:
 Excellent customer service and interpersonal skills.
 Service minded, focus on quality and co-operation.
 Analytical thinking and problem solving.
 Proven knowledge with MS products (latest server OS, latest clients, latest Office suit).
 Proven knowledge with Workstations and other client hardware.
 Good written and spoken English and Finnish skills.
 Ability to work independently and under pressure.
 Ability to present ideas in user-friendly language.
 Ability to conduct research into a wide range of computing issues as required.
 Both ability to work independently and as a member of a team in an international and complex environment.
 Excellent communication skills.
 Interest in network.
 Flexibility to work in shifts.
 Capability to work in international teams.

Other skills that will be considered a plus:
 Fluent in Swedish.
 Familiar with ITIL, in particular Incident management, knowledge management.
 Working experience in SD process and tool development.
 2 - 5 years of relevant working experience as benefit.
 Service desk operation experience.

Prospective employees are screened for drug use in the pre-employment examination.

More information:
Eeva Hynynen, Manager, eeva.hynynen (at) storaenso.com

Please note that we only accept applications through our web site, not by email.

Location:
Inkeroinen, Finland

Application deadline:
30.8.2019

We accept applications submitted through our recruitment system only: storaenso.com/en/careers

You are the opportunity.
Join us. storaenso.com/careers

Part of the bioeconomy, Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions and paper globally. Our customers include packaging producers, brand owners, paper and board producers, publishers, retailers, print houses, converters, and joinery and construction companies. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. Our materials are renewable, reusable and recyclable, and form the building blocks for a range of innovative solutions that can help replace products based on fossil fuels and other non-renewable materials. Stora Enso has some 26 000 employees in over 30 countries. Our sales in 2018 were EUR 10.5 billion, with an operational EBIT of EUR 1 billion. Stora Enso shares are listed on Nasdaq Helsinki Oy (STEAV, STERV) and Nasdaq Stockholm AB (STE A, STE R).

Eeva Hynynen, Manager, eeva.hynynen (at) storaenso.com

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2519

positionTypeCode: directhire

contractTypeCodes_0: fulltime

Työnantajan nimi: Stora Enso Oyj

source: TIVA