Työnimike: Solution Architect

Työnkuvaus:
Solution Architect - Contact Center Platforms IT Private Front Line Solutions We in the IT Private Front Line Solutions have the responsibility for solutions supporting If customer service, claims canters and CRM unit. Customer orientation and digital first are our key strategic themes and we strive for ensure the best in class tools for our frontlines in serving our customers. We work in close co-operation with business to develop customer care solutions, campaign and marketing support and contact center platforms to ensure implementation of well-functioning Omni-channel support tools. Target is to adapt the solution portfolio with the overall roadmap for Nordic IT solutions. The role Contact Center Platforms unit has a target to consolidate the Contact Center solutions for all Nordic countries. The unit is now looking for a Solution Architect to strengthen the competence in the Contact Center Platforms unit. We offer you a key role where you can join the exiting development journey and influence in on our future solutions and how we do it. If IT organisation has over 500 IT professionals across Nordics and Baltics. This provides an inspiring working environment with possibilities for personal growth. Responsibilities Be a vital part of development and implementation of a consolidated Nordic Contact Center Platform Capture, analyze and understand business requirements in close co-operations with business stakeholders and transform requirements into architectural requirements and designs. Follow and execute agreed IT strategies within Contact Center Platforms area Secure realization of quality requirements in development projects (performance, security, maintainability, usability) Contribute in planning a reliable and flexible architecture in Front Line Solutions area Drive the change agenda within Front Line Solutions unit in close co-operation with enterprise architects Desired Skills and Experience Experience and knowledge from IT projects with Contact Center platforms Experience in technical implementations of Contact Center Platforms Experience in integrating contact center solution with other systems University degree in relevant area Strong communication skills, being able to clearly and efficiently communicate with a multitude of people with different professional profiles and nationalities. You are fluent in English, both oral and written. The role will be located in either in Stockholm, Turku or Espoo.

Työnantajan nimi: If Vahinkovakuutusyhtiö Oy

Työnantajan osoite: 20025 IF

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Työn lyhyt kuvaus: Ohjelmistokehittäjät

Maa: Suomi

Alue: Varsinais-Suomi

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi