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Työnimike: Team Lead, Customer Support

Työnkuvaus:
Reima is premium performance wear brand dedicated to active kids - promoting and enabling joy of movement to our global audience in over 70 countries. Reima is for those moments that make a difference. For all those exciting challenges outdoors, indoors and in between. Courage, excellence, integrity, collaboration and joy are the values driving almost 500 Reima employees' behavior. Read more about us on www.reima.com.

We are looking for a hands-on customer service professional to lead a regional team in Reima's European Cluster, serving both B2B and B2C customers
                                     
                                  Team Lead, Customer Support

You will run customer support (CS) operations and manage the regional customer support team with up to 10 employees. Your region covers several European countries with both B2B and B2C customers. You will develop the team and operations to drive efficiency and service level in the region.

Key tasks and responsibilities:
- Planning and optimisation of CS resources in the sales region
- Setting targets and measuring performance of team members
- Ensuring priorities set by the regional sales team are followed
- Implementing CS development initiatives in the region
- Ensuring agents adhere to company policy, e.g. attendance
- Providing performance reporting and analysis to Head of Customer Support and Head of Sales region
- Participating the customer service agent line when needed
- Conducting training and support to customer service partner
- Report to Head of Customer Support and dotted line Head of Sales Region

To succeed, we believe you need:
- 2-3 years of experience in managing operational customer support or contact centre teams
- Ability to motivate team members and colleagues by effective communication at all levels
- Able to adapt and succeed in a changing environment
- Evidence of team lead skills considered an advantage

We offer you a great opportunity to further develop your competencies together with our positive and professional Customer Support team.

We wish you to join us very soon! We will start the interviews already before the application deadline and hire as soon as we find the right person.

Please send your CV and application with salary expectation latest by 14 April 2019.

numberOfPosts: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4222

positionTypeCode: directhire

Työnantajan nimi: Reima Oy

source: TIVA