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Työnimike: Hotel Manager

Työnkuvaus:
Kakslauttanen Arctic Resort is one of Finland's best-known and most talked about travel destinations. This family business, founded in 1974, is located in Saariselkä, Lapland. Kakslauttanen hosts around 30,000 visitors each year, the majority of them from abroad. The guests include several high-profile visitors, media and international filming crews. Among others, Kakslauttanen has served as the location for Ralph Lauren and Vogue fashion shoots, the new TV show from Top Gear creators, The Grand Tour, Sports Illustrated as well as hundreds of travel programs. During the winter season, the hotel employs more than 100 people from 25 different countries. The working language at the hotel is English. More information: www.kakslauttanen.fi

The Hotel Manager's responsibilities include managing the lodging business, reception staff and, together with the cleaning manager, the cleaning duties in the Kakslauttanen Arctic Resort. Your role is key in ensuring our customers enjoy excellent service throughout their stay. The Kakslauttanen offers various accommodation options, such as log cabins, suites, glass igloos and kelo-glass igloos. Besides accommodation, our customers can reserve airport transfers, programme services and dining services through us. We have customers from all over the world, with frequent visits by celebrities and VIPs. The Hotel Manager's role is critical in ensuring all customer needs are met.

Your main tasks will include:

Managing the reception staff and the cleaning manager, as well as planning their work shifts
Improving and maintaining reception practices
Ensuring high-quality customer service
Onboarding of new reception staff
Handling VIP customers, customer feedback and problem situations together with the reception staff

The applicant must have the following:
Suitable education for the position
Strong experience in similar manager-level tasks, preferably in an international setting
Proven experience in managing international lodging business and managerial duties
Excellent customer service and social skills
Experience in hotel booking systems; we use Hotellinx
Ability to handle stress and pressure as well as work flexibly, as work days can be long and busy in the winter
Fluency in spoken and written English, other language skills are a plus

We offer a chance for a unique international life and work experience in the middle of Lapland's wilderness. With us, you'll be involved in developing our business as well as yourself.

Regulations of employment are based on the Finnish collective agreement for hotel and leisure industry.
Please apply by sending your application to jobs (at) kakslauttanen.fi with your resume and application letter including salary request. Please write applied job abstractJV_title (for example Hotel Manager) as subject of mail. If you are interested several positions in Kakslauttanen, please apply with one application email. We will start interviews instantly.

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C4224

positionTypeCode: directhire

Työnantajan nimi: Lomakylä Kakslauttanen Oy

source: TIVA