Työnimike: Jr. Customer Communication Specialist

Työnkuvaus:
Would you like to work in a dynamic, young and fast growing start-up company? We are looking for a Turkish speaking Jr. Customer Communication Specialist for our client company Bonusway. If you aim to be a specialist in communication, this place could be the perfect stepping-stone for you professional career! JOB DESCRIPTION Academic Work is looking for Junior Communication Specialist to our client Bonusway Oy. This job is a staffing position, which means that you will be employed by Academic Work and work as a consultant at Bonusway Oy. All candidates are kindly asked to aim all questions to Academic Work hel02 (at) academicwork.fi JOB DUTIES In this position, you will work on various communication activities such as updating the company's communication strategy and creating content on online channels such as Bonusway blog. You will also manage all the communication channels and use Zendesk for running the communication processes through to the company's own admin panel. In addition to this, you will measure and report both daily and weekly communication KPIs and work on improving the results. The job includes e.g.: Review support requests and clarify customer complaints Critique customer requests and solve customer problems Daily examine the root causes and finalize the claims Deliver the best solutions to the customer Continuous improvements and adjustments of macros/Zendesk Track weekly task KPI report to point out trends in customer communication. Ability to give recommendations of process improvements Design customer communication strategy across owned channels Manage internal marketing communication Proofread the blog and communication materials This position includes an opportunity to work as a part of an international team in a rapidly growing company that serves nearly a million people already. REQUIREMENTS The person we are looking for is not only passionate about communication but desires a job where great multitasking and time management skills are valued. You have a suitable background in studies and some experience in communication tasks. Even though experience is valued, it is more important that you have an authentic interest in design and creativity and the motivation to work in an ambitious and intensive start-up environment! It is crucial that you speak fluently both Turkish and English. You are a flexible, result-oriented person that is fast and eager to learn new things. Essential Skills and Experience: Strong written and verbal communication skills Working knowledge of computer systems, email programs such as Zendesk, and internet navigation, Microsoft Word and Excel Ability to respond to customer inquiries with a high degree of professionalism and accuracy. Excellent problem solving skills and result oriented mindset Strong story telling interest Work and know to prioritize multiple tasks Being analytic at the same time being creative Persistence, determination, and a firm but friendly manner Suitable background in studies (BA/BS or equivalent) Fluent Turkish and English It is also seen as an advantage if you are interested towards design, creativity and startup-culture. Experience using agile working method and customer service experience in the high-tech/internet industry is preferable . Start: As soon as possible Working hours: Fulltime Employment period: 6 months, continuation possible Location: Helsinki Salary: According to contract Published: 23.6.2016 MORE INFORMATION ABOUT THE RECRUITMENT PROCESS To apply for the job you need to register to our website and then click on "Apply here" below. Remember to attach your CV into your application! We only handle applications through our website but if you have questions about the position you can reach us via email in hel02 (at) academicwork.fi. Please write the advert ID in the subject and paste the advert link in the mail. We are ongoing screening and contacting candidates so make sure to send your application as soon as possible. Please notice that th

Työnantajan nimi: Academic Work Suomi Ab

Työnantajan osoite: Ruoholahdenkatu 23, 5 krs, 00180 HELSINKI

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Työn lyhyt kuvaus: Tiedottajat

Maa: Suomi

Alue: Helsinki-Uusimaa

Sopimuksen kesto: Tilapäinen

Sopimuslaji: Kokopäiväinen

Kokea: 1 vuosi

Lähde työtarjous:
MOL/Työ- ja elinkeinoministeriö, Julkiset työvoimapalvelut, Suomi